Challenger Brand Study 2016

Challenger Brand Study 2016

Challenger Brand Study 2016

Challenger Brand Study 2016

The Decade of the Challenger Brand

The only constant in the Consumer Packaged Goods (CPG) industry today is disruptive change. It can feel overwhelming, but we at the Seurat Group take comfort in our belief that the more things change, the more the foundation for success remains the same: it all starts with the consumer.

Brands are merely people that build trusted relationships with consumers. When established brands become misaligned and are not able to deepen relationships with existing consumers and attract new ones, an opportunity
arises for an emerging brand to fill that void.

Those brands that authentically connect with consumers’ needs, values and community can become Challenger Brands.

Challenger Brand
\’cha-lən-jerˈbrand\

A brand that stimulates long-term growth by disrupting the dynamics of an established category or creating
a new one.

The Decade of the Challenger Brand

We believe the Challenger Brand trend will only accelerate and become the most defining and disruptive force in CPG this decade for two primary reasons:

​Larger CPG firms have difficulty orienting towards a total category approach, beyond the positioning of their established brands, to deliver against consumers’ changing expectations within a category.

The barriers to entry for emerging brands are lessening with channel fragmentation. Retailers are hungering for new growth and greater resources available to build these brands

The 2016 Study

The goal of this year’s study is to celebrate the brands that are poised to emerge as Challenger Brands this decade and to illustrate the behaviors and practices that allow them to do so.

We believe within every brand lies a Challenger opportunity and we hope this study allows our clients to unlock their Challenger within.

This year’s study again draws upon our network of industry experts, from manufacturers and retailers to brokers and distributors, and our deep experience across categories. The big changes in this year’s study are twofold:

Our Top 10 Challenger Brands are, on average, smaller in revenue size than the brands featured last year, reflecting our belief that Challenger brands ‘get it right early’ with proof of concept and execution occurring within channels and regions.

Our Challenger Brands are found across the store, unlike last year’s brands, which were primarily focused in Food and Beverage. This demonstrates that disruption is not category specific; rather, every category is subject to disruption.

TOP 10 CHALLENGER BRANDS 2016

Brand
Product & How they are positioned to challenge

Multivitamins & Wellness Boosts

Olly’s bright, simple packaging with focus on consumer-friendly benefits (e.g., Sleep, Beauty, Bones) in a disruptive brand block at shelf allows it to break through amongst a sea of confusing, “scientific” vitamin brands, categorized alphabetically at shelf.

Plant-Based Dairy Alternatives in Cheese, yogurt, cottage cheese
The non-dairy alternative segment in Milk is nearly $2B and growing at 9% annually. Lyrical Foods, parent company of kite hill, is creating great tasting, non-dairy alternatives in cheese, yogurt and cottage cheese with simple ingredients and artisan techniques. Using Whole Foods as its incubator, the kite hill brand is poised to mainstream its portfolio across more channels in 2016.

Cosmetics & Personal Care

While many brands and retailers are hesitant to talk about ingredient safety, Beautycounter has brought the issue front and center. Bypassing traditional retail in favor of direct to consumer sales, Beautycounter sets itself apart by publishing and sticking to its “Never List” – a list of ingredients never found
in their products.

Electrolyte Tablets
Currently the top-selling electrolyte sports drink tablet in run, bike, and outdoor specialty stores, Nuun is poised to disrupt a segment of the multi-billion dollar sport and energy drink market. The tablets dissolve in tap water and deliver real performance to everyone from elite athletes to business athletes.

Men’s Shaving System

Walker and Company’s mission is to make Health and Beauty simple for people of color. The Bevel Shave System, their first line, established a strong presence online, and is now launching into Target stores. Riding this multi-cultural wave, the brand is positioned to enter multiple segments to better cater to needs experienced by people of color.

Breakfast & Dessert Mixes
Kodiak Cakes are usurping established players by offering more of what
consumers want – fiber, protein, and whole grain – and creating new segments like minute microwave muffin cups that align well with consumer needs for healthy, convenient options.

Cold-Pressed Watermelon Juice

Already making a splash with A-list celebrities, WTRMLN WTR is exploiting a new segment of the cold-pressed juice category with their raw, electrolyte and vitamin filled watermelon juice. The brand uses “damaged” melons from family owned farms, allowing farmers to make a profit from what would have previously been wasted and appealing to consumers’ needs for sustainable and traceable brands.

Ketchup, Mustard, Mayonnaise
Sir Kensington’s has established a loyal and ardent fan base by offering a line of condiments free from artificial ingredients, factory-farmed eggs, and GMOs that is more aligned with consumer values than established brands within their categories.

Single-serve entrees, chicken & beef alternatives

Similar to non-dairy alternatives, the potential of great tasting, plant-based meat alternatives in the traditional meat case is significant. The brand has aspirations to improve human and environmental health, and animal welfare by bringing meat-free to more consumers for more occasions.

 

Notebooks, pencils, folders, etc.

With support from celebrity-investor Usher and expertise from Yes To founder Ido Leffler, Yoobi is disrupting the Arts & Crafts supplies space with its “Buy 1 Give 1” model and emphasis on continually introducing fresh, fun designs.

 

Challenger Brand “Algorithm” for Growth

While our Top 10 Challenger Brands play across different spaces, they all share similar behaviors and practices that form the algorithm to accelerate growth.

We call this algorithm the Challenger Brand Accelerator curve, and have summarized each step using examples from our Top 10 Brands.

While each step is critical by itself, challenge-worthy growth occurs when they all work together seamlessly to change consumer dynamics and truly disrupt an established category.

Challenger Brand Accelerator Steps

HAVE A STORY:
Communicate a compelling, differentiated ‘reason for being’ that authentically connects with your target consumers’ needs, values and communities.

ACCELERATE CONSUMER TRENDS:
Aggressively innovate against growing consumer trends; or simply put, pour gasoline on what’s working rather than trying to fix what is not.

CURATE DEMAND THROUGH CHANNELS:
Manage channels with a view towards the demand landscape, specifically using incubator channels as a marketing vehicle to build one-to-one relationships with your target consumers.

GO BEYOND EVERYDAY AMBASSADORS:
Embrace and continuously invest in category influencers to create a tribe of ambassadors leading a groundswell movement for your brand.

WIN IN DIGITAL/E-COMMERCE:
Over-invest in ecommerce, digital, and social to establish “proof of demand” and build a platform for consumer education, insights, and engagement that cascades across the demand landscape.

STAND OUT AT SHELF:
Ensure that your brand has stopping power and communicates your “story” at shelf; most consumers will meet Challenger brands at retail.

CURATE ADD INCREMENTAL VALUE TO RETAILER:
Help retailers drive differential category growth and achieve their strategic goals in order to increase retailer engagement to brand plans.

 

How do Our Challenger Brands Bring These Strategies to Life?

 

Brand
Step & Example

1. Have a Story

Beautycounter sets itself apart from other cosmetics and personal care brands via their intense and clear focus on ingredient safety. They position themselves as pioneers of safe ingredients by providing educational resources, conducting proprietary research, and prioritizing organic, natural, and plant-derived ingredients.

2. Accelerate Consumer Trends

Though the dairy-free milk category has been disrupted hugely over the past several years, kite hill takes it a step further by expanding that successful trend into other dairy segments such as yogurt, cream cheese, and cheese spreads that have been less of a focus for recent dairy alternative entrants.

3. Curate Demand Through Channels

Sir Kensington’s built the buzz around their brand by becoming the condiment of choice in locations like the Ritz Carlton, Bareburger, and The Spotted Pig, where the most ingredient conscious, trend-forward consumers count on finding high quality, buzz-worthy brands.

4. Go Beyond Everyday Ambassadors

Nuun’s mission is to inspire healthier, happier, and more active lifestyles. To that end, Nuun partners with over 300 athletes nationwide, ranging from amateurs to Olympians, with the end goal of inspiring others to become more active, and demonstrating that optimal hydration is a must for everyone — not just elite athletes.

5. Win in Digital/E-commerce

Bevel’s website communicates not only their brand vision and product information, but their blog, “Bevel Code,” a resource for information on lifestyle and grooming trends, and lets them connect better with target consumers. After establishing success online with with direct to consumer sales, the brand is launching into physical Target stores.

6. Stand Out At Shelf

Olly’s brand block of brightly colored, consumer-friendly benefits (e.g., “Sleep,” “Beauty”), disrupts the sea of alphabetically organized, jargon-heavy vitamin and supplement bottles that shoppers are accustomed to seeing in the aisle today.

7. Add Incremental Value to Retailer

Yoobi’s “Buy 1 Give 1” model provides a dual benefit to retailers; first, by driving socially conscious shoppers to trade up from less expensive brands, and second, by creating a halo effect where retailers benefit from being seen supporting socially conscious brands.

Conclusion

No matter the size of the brand or position in a category, true revenue growth is available by unlocking the Challenger within. Take a category approach to identify where and how to deepen relationships with existing consumers and attract new ones by authentically connecting with consumers’ needs, values, and community.

Though the brands celebrated here are younger in their growth trajectory, we truly believe that every company should consider these brands’ lessons and growth algorithms as part of their annual planning in order to disrupt and drive new growth in their categories.

To learn more about Challenger Brands or the Brand Accelerator curve, please contact us at info@seuratgroup.com.

Bridging the Omnichannel Divide

Bridging the Omnichannel Divide

Bridging the Omnichannel Divide

Bridging the Omnichannel Divide

While ecommerce is recognized as one of the most exciting opportunities in the Consumer Packaged Goods industry, poised to make up 5% of industry sales by 2018,1 it is also a source of enormous anxiety for both manufacturers and retailers. Most industry players know that they need to establish a brand presence online quickly or be left behind by savvier digital competitors. Nevertheless, a lack of understanding of how to best appeal to shoppers online has stalled the development of ecommerce strategies.
Fewer than half of CPG executives feel they have a clear ecommerce strategy,2 which should come as no surprise. With only a third of ecommerce research to date addressing CPG, retailers and manufacturers are still woefully uneducated and unprepared to develop a path forward. The few players who have devoted significant resources to defining their ecommerce strategy still lack a way to think about omnichannel cohesively.
The time has come for CPG companies to get omnichannel strategy right. The time for a debate about whether ecommerce will compete with brick & mortar stores for everyday purchases has passed.

Today, the question at hand is how big online retail will become and how to best leverage its growth.

Instead of spending time speculating, manufacturers and retailers must focus not just on ecommerce, but also more broadly on providing shoppers with better omnichannel offers.

Thanks to technology, new retailer and fulfillment models are emerging every day. The winners in the industry will be those who can look ahead, place smart bets, and proactively lead with omnichannel solutions.

For these reasons, we set out to address the knowledge gap around CPG ecommerce as well as to understand how ecommerce compares to brick & mortar in the eyes of CPG shoppers. We took as our goal unlocking new learning around shifting shopping behaviors, decision drivers, and key influencers along the CPG omnichannel path to purchase.
Through multiple phases of research, our team developed a comprehensive understanding of the CPG omnichannel landscape. Our work also uncovered three omnichannel decision drivers among CPG shoppers which inform their choice of brick & mortar versus ecommerce retail. These three omnichannel decision drivers determine the winner, be it brick & mortar or online, for shoppers’ trips, wallets, and loyalty.
The key to success within this landscape is to develop a cohesive, shopper-first solution to bridge the omnichannel divide. We will explore the omnichannel landscape, focusing on each omnichannel decision driver, and share best practices that today’s CPG manufacturers can adopt to help brick & mortar and ecommerce retailer partners alike win with today’s shoppers.
The Omnichannel Divide
Fresh seafood, local microgreens, ice cream, and beer are just a few of the items previously exclusive to brick & mortar that today’s CPG shoppers can buy online. Today’s ecommerce shelf, amazingly, has evolved to offer nearly the same range of products and categories as its brick & mortar counterpart. Perishable items and temperature states no longer present a challenge for ecommerce players. Online automation and subscription service make it easy to make routine replenishment trips online, and newer retail models such as Good Eggs, make even previously niche products, like farmers’ market goods, easily accessible without shoppers leaving their couch.
While brick & mortar and ecommerce shelves now offer many of the same products, the shopping experience they offer and shopper needs to which they cater are very different. The ecommerce world remains incredibly fragmented and constantly evolving, in terms of retailer models. Ecommerce players are better able to meet shoppers’ needs across some—but not all—omnichannel decision drivers. At the same time, brick & mortar players are winning against different needs along the path to purchase. We explore the omnichannel decision drivers below.
Trip Mission
The first omnichannel decision driver concerns trip mission—for example, the extent to which shoppers are searching for new products versus replenishing products they’ve bought before. Interestingly, ecommerce wins at both ends of the spectrum.
Both shoppers who are trying something new—building their consideration set—as well as those making a routine replenishment purchase are more likely to choose an online retailer. Brick & mortar, conversely, best satisfies shoppers who are choosing from an existing consideration set.
On the left in the figure below, we see that three in ten online CPG buyers are driven by the desire to try something new — twice as many as shoppers in brick & mortar. The ecommerce shelf better meets the need for education through the broader range of information, inspiration, and reviews it can provide compared to a brick & mortar retail set.
As a result, shoppers who are trying something new spend three minutes longer on ecommerce sites, likely engaging with product information and reviews. These novelty-seekers choose a website based on its ability to inspire confidence around a new item. They are more likely to seek ratings and reviews, guidance on product use including live chat, and inspiration such as recipes or before-and-after features. Sephora.com, for example, features robust product details and images, advice and inspiration around how to use each item, brand background for each product, ratings, reviews, and the opportunity to post questions and receive answers in the reviews section. Sephora sets the bar for online personal care by being exceedingly easy to shop and confidence-inspiring.
At the same time, the rise of auto-replenishment models, such as Amazon’s Subscribe & Save, has led shoppers on routine replenishment missions to choose ecommerce as well. Knowing exactly what they want, these shoppers would rather order in advance versus take the time to make a trip to a nearby store. Two of the most important attributes in selecting a website to these shoppers are that, firstly, the site that saves personal information from prior purchases and, secondly, that the site saves prior orders. Over half of these shoppers spend fewer than five minutes making a purchase online, keeping with their desire for time-saving ecommerce automation.
While online wins at both ends of the spectrum above, brick & mortar retailers have an edge in browsing within a shopper’s pre-defined consideration set. Not only is the experience of in-store browsing enjoyable, but it also gives shoppers the opportunity to compare items package-to-package and peruse all options up close. In addition, less than a quarter of brick & mortar CPG buyers are seeking a specific flavor or variety. As a result, these buyers value the opportunity to choose the specific items to purchase from their consideration during their shopping trip.

“I do enjoy grocery shopping. I just like the selections of all the different foods you can buy and all the produce you can find. I like being able to pick up fun things off the shelf and try new types of items.”

– Shopper

“Offline, I get to browse a physical store; online is quick and specific.”

– Shopper

Urgency
On the left in the figure below, we see that three in ten online CPG buyers are driven by the desire to try something new — twice as many as shoppers in brick & mortar. The ecommerce shelf better meets the need for education through the broader range of information, inspiration, and reviews it can provide compared to a brick & mortar retail set.
Our study found that four in ten brick & mortar CPG shoppers purchased their desired item within an hour of recognizing they needed it, seeing brick & mortar as “instant gratification” for their spending. On the other hand, over half of online CPG purchasers waited a day or more to pick up or receive the item they had ordered via ecommerce. Shoppers generally see online purchases as most appropriate for items they don’t need right away.

“I use online shopping for items I know very well and can wait for, offline for everything else.”of items.”

– Shopper

Given the rapid acceleration in fulfillment times, this omnichannel decision driver will no doubt continue to shift.
Same-day ecommerce fulfillment services, such as Google Express, are putting pressure on traditional ecommerce and brick & mortar players alike by offering delivery within an hour. So far, however, penetration for these quick fulfillment services is relatively low. Time has yet to tell whether buyers will stop going to physical stores to get the items they need immediately.
Product Selection
The last major omnichannel decision driver informing the choice between brick & mortar from ecommerce CPG purchases is the divide between shoppers who want to evaluate products themselves and those who trust others to select them. Nearly six in ten shoppers value the ability to pick out an item in person in order to have more control over the purchase and to verify its quality.
This preference is especially commonplace when shoppers are buying goods such as produce, fresh meat or seafood, which they need to experience in person to see, touch, or smell. Conversely, shoppers are much more likely to forego evaluation and opt for ecommerce when buying more standardized packaged items, such as HBA, household goods, pet products, or even highly commoditized packaged perishables such as dairy.

“With online shopping you have to trust the quality of the goods you’re buying based on the merchants’ reviews versus offline shopping where you can actually see the quality of the goods you’re buying.”

– Shopper

“Going to a physical store lets me choose the items I want myself.”

– Shopper

Strategies to Succeed
Understanding the decision drivers that determine the choice between brick & mortar or ecommerce retail channels is crucial to developing an omnichannel strategy. It is clear that the way to win in today’s CPG industry is by meeting shoppers’ needs across all three: Urgency, Product Exploration, and Product Selection.
In order to arm manufacturers to better lead their retailer partners to mutual growth, we have identified three strategies to win with CPG shoppers at both the brick & mortar and ecommerce shelf:
Identify what matters to your brands’ buyers & your key retailers’ shoppers
In order to succeed in the future omnichannel landscape, manufacturers must invest in shopper and consumer insight now. The gaps in learning today are vast and slowing CPG players’ progress.
Brands need to quickly identify what is unique about their buyers, how they select channel and retailer, most important attributes, and trade-offs made at shelf. Manufacturers who can invest in uncovering these insights today have an opportunity to outpace their competition.
Define ecommerce and brick & mortar strategies and integrate to build omni-channel
Omnichannel cannot be simply an extension of the brick & mortar shelf. Rather, strategies for ecommerce and brick & mortar retail, as well as for the channels within, must be shopper-led and distinct, based on the unique experiences they offer. Manufacturers must then coordinate and integrate all strategies to create a cohesive omnichannel approach. At the moment ecommerce strategy and experience is less developed than its brick & mortar counterpart. As such, manufacturers have an opportunity to update their current offer to better meet the needs of the ecommerce shopper.
Brand landing pages, organization by segment or type, as well as customized product-finding tools are key. Manufacturers can also better satisfy their ecommerce buyers by creating a ‘browsing’ feel on their pages. Optimize site content via product images, helpful descriptions, and videos to allow shoppers to feel like they can touch and feel products through the screen. Finally, make sure products offered are the sizes (bulk or sample) and varieties that shoppers are buying online versus in-store, knowing that purchases are likely to be driven by new item discovery or quick replenishment.
Choose The Right Omnichannel Partners & Structure To Collaborate
Depending on a brand’s buyers, certain retailers will be able to fulfill needs and satisfy preferences better than others. Amazon, for example, will deliver a drastically different purchase experience than Google Express or a trip to a brick & mortar Walmart, even if a shopper is buying the same item from each retailer. Brands need to determine how retailers can win with their brand buyers, choose partners who can deliver, and guide these partners via insight-fueled thought leadership.
Furthermore, brands should structure their omnichannel team to be able to most efficiently collaborate with retailer partners. Too often, ecommerce or digital teams are disconnected from brick & mortar managers despite the fact that few shoppers buy a brand only online or only offline. Manufacturers should ensure organizational structure facilitates collaboration internally and with customers, so the right people are in the right rooms connecting.
Conclusion
CPG firms need to develop a successful omnichannel strategy today. In the coming years, ecommerce, which has already developed a unique positioning versus brick & mortar, will capture a significant share of industry sales.

The omnichannel landscape will continue to evolve as brick & mortar and ecommerce retailers adjust their strategies to best meet shoppers’ needs for urgency, product exploration, and product selection.

The winning players will be those nimble enough to adapt quickly and meet shoppers’ preferences for purchasing their category. It is our hope that these learnings will offer today’s CPG manufacturers valuable insight and that the strategies suggested here will arm them to best guide their retailer partners to incremental growth and shopper satisfaction.
Study Methodology

Our work consisted of two phases of in-depth research:

Qualitative
We conducted fieldwork interviews to develop a basic understanding of the shopper mindset as well as top questions and hypotheses among CPG players. • Manufacturer Interviews addressed existing knowledge around ecommerce, strategies to date, and knowledge gaps.
• Retailers Interviews helped us to identify omnichannel path-to-purchase hypotheses, challenges around ecommerce, and best in class ecommerce manufacturers to date. • Consumer Interviews allowed us to evaluate differences in brick & mortar versus ecommerce purchases, strengths and weaknesses of each channel, and unmet needs.
Quantitative
We fielded an online study among 1,000 shoppers who had made an online CPG purchase in the prior month to develop a quantitative knowledge base and to reveal
differences across several key spectrums (e.g., online versus brick & mortar, across different categories, across different trip missions).

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Amazon Whole  Foods Acquisition

Amazon Whole Foods Acquisition

Amazon Whole Foods Acquisition

Amazon Whole Foods Acquisition

In Whole Foods Acquisition, Amazon is Accelerating the Future of Fresh Online

Fresh has a massive untapped upside online, but Amazon’s “be everywhere, sell everything” model is misaligned with shoppers’ distinct needs for an inspiration-driven online grocery experience in this space.

Amazon will need to re-orient their search-driven strategy to exploit the online fresh opportunity. The Whole Foods acquisition enables this re-orientation around a curated browse, helping consumers discover products similar to the in-store experience.

From Search …

Fresh has a massive untapped upside online, but Amazon’s “be everywhere, sell everything” model is misaligned with shoppers’ distinct needs for an inspiration-driven online grocery experience in this space.

… To Curated Browse

Fresh has a massive untapped upside online, but Amazon’s “be everywhere, sell everything” model is misaligned with shoppers’ distinct needs for an inspiration-driven online grocery experience in this space.

Amazon Fresh

Featuring* yesterday’s products to fulfill today’s needs *Featured products, AmazonFresh 6/16/17 2

Amazon Fresh

Featuring* yesterday’s products to fulfill today’s needs

From Channel-led to Consumer-driven Strategy

Amazon was beginning with their superior online supply chain and platform, going broad to attract today’s AmazonFresh consumer.

Acquisition of Whole Foods provides an opportunity to flip the AmazonFresh pyramid. Whole Foods gives access to a wealth of consumer insights and data that has been kept secretive and reveals forward-looking CPG trends.

From Channel-led to Consumer-driven Strategy

 

If Amazon replicates what Whole Foods has done best in store for online grocery, manufacturers should anticipate the following changes:

Trusted in fresh foods, Whole Foods 365 brand has the opportunity to transform fresh categories online in the same way that Amazon did for batteries, accelerating Private Label trend.

Shift in focus towards navigation and solution centers versus search, optimized for the Consumer Decision Tree of Digital Natives.

Curation of brands offered online, with a focus on fresh, local and experiential Challenger Brands with clean, healthy credentials.

Expansion of grocery and non-grocery Amazon delivery capabilities through Whole Foods real estate footprint.

Batteries eCommerce Brand Share ($)
485 “distribution centers” in locations targeting core consumer

Developing a Winning Growth Strategy

Developing a Winning Growth Strategy

Developing a Winning Growth Strategy

Developing a Winning Growth Strategy

Plan for Growth
In today’s rapidly evolving consumer products environment, revenue growth and sustainable advantage are unquestionably challenging to obtain. Building a successful long range plan that guides the organization’s activities requires thoughtful choices informed by a robust fact base. Given today’s challenges, it is fair to ask, ‘what constitutes a winning growth strategy’ and ‘how do you know which strategies will lead to growth’?  We at the Seurat Group believe that understanding how to develop a winning Growth Strategy is THE difference between being a company that is in sustained growth mode,
leading from ahead, versus one that is constantly scrambling, leaning on cost models like zero-based budgeting to turn up short term profit. The difference resides in the long-term strategic planning approach, an often overlooked capability that frequently manifests in an underutilized PowerPoint presentation to guide senior-most level discussions. The following outlines 5 strategic planning best practices growth leaders use to identify pathways to sustainable and profitable growth.

Change begins with challenging your organization’s strategic planning process. This is pivotal because long-range planning represents the top of the business funnel, influencing strategic choices that drive actions, investment, personnel decisions, and the ability to win with consumers in the marketplace. The key to success is the right starting point. Organizations traditionally begin long-range planning with corporate and functional strategic planning. We believe the starting point for long-range planning should be grounded in a common Growth Strategy. The process and insight to build the Growth Strategy will inform the appropriate choices and investment in enterprise strategies and, in turn, guide the functional strategies. The Growth Strategy starts with the company’s / brand’s Mission and wires the Mission to Actions. Starting with the Mission provides purpose and commercial focus. Wiring it to Actions requires critical planning in the Where to Play and How to Win stages. This process creates the rationale and conviction to act and orient toward the biggest opportunities. The net result is a Growth Strategy that identifies clear advantage, defines the repeatable growth model and forces all long-range planning to be designed to enable growth. Configure the company to serve the Growth Strategy, not serve the Corporate Strategy.

Strategy fails for brands when the operating plan is disconnected from the core consumer. Challenger Brands are creating growth because they are connected with a consumer’s value system and community. A successful Growth Strategy is an extension of this principle by putting the consumer at the center of planning. Companies tend to migrate away from the consumer with their Corporate Strategy framework and make choices and select metrics that lose important human considerations. Today the greatest value in planning comes from deep, proprietary insight into the consumer journey with a cohesive understanding of personal experiences and category triggers. Building a Growth Strategy around the connection to consumers leads to more personalized experiences through new technology and new demand generation tools. Re-orient strategy by putting the consumer first and driving demand-centric growth.

Living the company’s or brand’s Mission (assuming it is both genuine and compelling) creates unique advantage. When the Mission is tightly tied to planning, activities become more focused as the end goal is clearly defined. A Mission driven plan continually reinforces the purpose of the company and ensures synergies across commercial activities as all communication points are consistently on message. More than ever, consumers seek mission-driven, socially responsible companies. Having an authentic, aspirational mission creates a connection with consumers that builds loyalty and increases value capture. Simply stated, living the Mission ensures that the company’s ‘why’ is clear to consumers and customers, inspiring positive perceptions and enticing desired changes in shopper and buyer behavior.

Once the Growth Strategy has shaped the forward plan, the Operating Playbook connects How to Win choices with demand generating actions. Leveraging organizational strengths identified throughout the Growth Strategy and choices made on where to unlock value across consumers, categories and customers, the Operating Playbook captures the initiatives, resources, structures, and timing necessary to drive change. Long range planning fails to gain traction when Growth Strategy choices are not tightly wired to the Operating Playbook, causing a disconnect between leadership’s direction and day to day operations.
With the Growth Strategy and Operating Playbook in place, organizations can build out Corporate Strategy with the goal of supporting, wiring and fueling demand-centric growth.

Complexity creates confusion and inaction. An organization must be able to simply articulate the shift in strategy and the implications for all employees. Often overlooked, yet of unparalleled importance, the Plan-on-a-Page becomes the narrative for a company. Easy to share and discuss, the Plan-on-a-Page highlights key areas of the long range plan in a user friendly way that everyone can engage with from executives to managers to associates to 3rd party partners. By stripping away the details that are unnecessary for everyone, the organization can focus on the necessary, prioritizing key initiatives and configuring to drive actions that will unlock the greatest value.
In Summary

As the consumer goods industry continues to evolve and becomes more competitive due to new entrants, new selling platforms, and new technologies, growth remains the #1 challenge and goal. Building a successful long range plan that guides the organization’s activities requires thoughtful choices led by a robust fact base — failing to plan is planning to fail. First things first, do you have a successful growth strategy? We at the Seurat Group recommend following the 5 Point Plan outlined in the prior pages to challenge the strategic planning process and to use planning as the tool to be an industry leading growth company.

Delivering Idea Leadership

Delivering Idea Leadership

Delivering Idea Leadership

Delivering Idea Leadership

The world is becoming more fragmented, and so is data

The days of standardized (and commoditized) data in the CPG industry are over. Traditional sources of information come from sales and marketing channels that hold less and less dominance over today’s shoppers and consumers. From a marketing perspective, there is a massive shift of media dollars away from traditional media to digital media. From a sales perspective, growth is increasingly coming from “dark channels” not measured by syndicated data (e.g., eCommerce, alternative retail models like travel and bodegas, non-participating retailers like Trader Joe’s and Aldi).

Insight investment is being reduced, while teams being tasked with doing more

On top of zero-based budget constraints, insight teams are forced to use their limited time in collecting data from across today’s fragmented, omni-channel landscape. Many organizations are giving teams long learning agendas to identify and understand growth opportunities while providing less in the form of resources. A recent Seurat Group assessment of the insights practices of CPG companies found that many researchers are struggling in this environment.

If you want to catch big fish, you have to go into deep waters

Some things stay the same: companies struggle to translate information to insights and actions. Is fragmentation of data driving your insight capabilities into increasingly shallow waters? As resource constraints cause evergreen issues in research to accelerate, it’s even more critical to tighten the ideal leadership process to arrive at the clarity to act and invest in the future.

The Idea Leadership Pyramid
Insights teams play a pivotal role in high performing organizations by extracting relevant information from data, elevating that information to insights, identifying the implications for the business and eventually aligning on imperatives to action. The Idea Leadership Pyramid helps illustrate opportunities to increase organizational capabilities to identify and action deep insights.

The Seurat Group conducted a recent assessment on research and insights, and identified barriers and opportunities to deliver Idea Leadership across the pyramid.

Information
Ongoing Challenges

Consumer shifts and new ways of interacting with brands creates a wider variety of data to gather and analyze.

Solution

Continuously test new methods, such as passive tracking and social media analytics, to understand the consumer & shopper everywhere they are, online and offline, throughout the ever-changing consumer journey.

As ‘off the shelf’ studies like market structures are increasingly commoditized, challenging to uncover differential insight.

Customize research design for specific insight needs and use multiple lenses of information to create the foundation needed to identify deep insights.

Insights
Ongoing Challenges

Fragmentation of data assets, often in silos, inhibit the data connections necessary to fully understand the consumer/shopper.

Solution

Activate a knowledge management plan that integrates all available data and facilitates connectivity.

Resources are increasingly scarce while needs continue to increase.

Establish an interconnected data structure and actively mine data that already exists in the organization before fielding new work.

Research not keeping pace with a rapidly changing consumer and shopper landscape.

Ensure research is designed to be “forward looking” to increase relevancy beyond a single point in time and anticipate future challenges.

Implications
Ongoing Challenges

Research reports often focus on sharing facts and information.

Solution

Ensure the “what” is connected with the “how” and the “why” to better identify relevance in addressing business issues.

Application of information limited by exclusive understanding and/or ‘ownership’ by the insights function.

Insight teams must develop capabilities to teach the organization how to interpret insights effectively and elevate through every level of the pyramid through storytelling vs. reporting.

Imperatives
Ongoing Challenges

Gaps between internal stakeholder business needs and available insights.

Solution

Make idea leadership a cross-functional “team game” in both informal team structure and project process through all slices of the pyramid.

Conclusion

The ability of any Consumer Goods organization to understand the needs and deep motivations of consumers and shoppers and successfully commercialize those insights is THE differentiator between winners and losers in today’s marketplace. Elevating information to insights and action is filled with challenges at every level, and many organizations have barriers that must be removed to realize the full return on insight investment. As these issues accelerate with increasing fragmentation across marketing and retail channels, it is imperative to re-examine foundational research processes to foster game-changing idea leadership.

For more information on Idea Leadership, contact us at info@seuratgroup.com or visit our website: www.seuratgroup.com.